Refund & Cancellation Policy
Last updated: 5 October 2026
This policy applies to Consulting Sessions purchased from Canna medica ehf. (“Vanta”) at €59 per 60-minute session. It forms part of our Terms of Service.
1. Cancelling a session
- More than 24 hours before the session: full refund of the session fee.
- Less than 24 hours before the session: no refund, but you may reschedule once free of charge (see below).
- No-show: if you do not join within 15 minutes of the scheduled start and have not contacted us, the session is treated as delivered and is not refundable.
2. Rescheduling
- Reschedule free of charge up to 24 hours before the session, as many times as needed.
- Within 24 hours of the session you may reschedule once free of charge. Further changes inside 24 hours may be treated as a cancellation.
- To reschedule, reply to your confirmation email or write to [email protected] with new preferred times. We confirm the new slot by email.
3. If we cancel or move a session
If we need to cancel or move a session for any reason, you choose between a new time or a full refund. If a session is interrupted by a technical problem on our side, we complete the remaining time at no cost.
4. If you are not satisfied
If a delivered session did not address the topic you booked, write to [email protected] within 7 days of the session and tell us what was missing. We will either offer a follow-up session at no charge or refund the fee. We review every request individually and respond within 5 business days.
5. How refunds are paid
Refunds are made to the original payment method through our payment service provider. Once approved, a refund is issued within 5 business days; depending on your bank or card issuer it may take a further 5–10 business days to appear on your statement. We cannot refund to a different card or account.
6. Chargebacks
If something has gone wrong, please contact us first — we resolve refund requests faster than a dispute through your card issuer. Where a chargeback is raised for a session that was delivered as described, we will provide the booking confirmation, session record and written summary as evidence.
7. Statutory rights
Nothing in this policy limits rights you may have as a consumer under the law of your country of residence.
8. Contact
Canna medica ehf., Tjarnargata 3, 230 Reykjanesbær, Iceland. Email: [email protected]